Support
Digital Servicebook has a lot to offer. So how do you make sure you benefit from all the tools and advantages?
We have gathered all the information you need. Right here.
Let’s get started!
Contact support by phone:
+45 7199 3939
Opening hours from 9am-4pm
Contact support by e-mail:
support@digital-servicebook.com
Reply within 24 hours
Frequently Asked Questions - FAQs
- Yes – All car manufacturers in the world are subject to the same warranty rules
- See more about warranty and legislation here
Mazda, BMW, Mercedes, VW, Audi, Seat, Jaguar, Landrover, Ford, Skoda, Toyota, Nissan, Suzuki, Hyundai, Smart, Mini
- No – It is always the car owner who must be able to present documentation (which is not possible with an “original” servicebook)
- If you use an “original” servicebook, your customer must ALWAYS have extended documentation.
- YES – it is ALWAYS the car owner who must document that service has been performed – both under warranty and purchase / sale of the car.
- The car owner gets automatic, direct access to data from the workshop that performs service.
- Yes – The manufacturer always has access to documentation for service performed, in warranty cases.
- The paper servicebook can be uploaded to Digital-Servicebook.com and in the future service can be added digitally.
- Watch this car BY92196
- Under 1 minute
- Can be done manually via WEB / APP or directly via integration from the vast majority of IT systems used by the automotive industry.
- Watch a video here
- More time – save at least 10 minutes per service
- Give the customer access to data
- Keep the warranty
- Prevent ODOmeter cheating – Watch this car AK41895
- Only one service book for all cars.
- All countries – Digital-Servicebook.com is built on VIN number, so all cars from all over the world can use Digital-Servicebook.
- To date, no warranty cases have been rejected – if a manufacturer ask questions or will reject a warranty case – just contact our support, who will then take over the dialogue with the manufacturer.
- And with the PRO solution, our legal team takes over and runs the case against the manufacturer.
- support@digital-servicebook.com
User Guides - Step-by-Step
Intro-guide
Get an easy overview of the functions in Digital Servicebook
See our Quick Guide
IT integration
Use one of the many IT integration options and make service directly from your IT system.
When the invoice is made, data (comments and product lines) is sent to Digital-Servicebook.com with 1 click.
OEM data
OE data (receive service data from the car manufacturer or search campaigns).
Access to all factory online service books, and searches factory campaigns, as described on most service schedules.
Guide to OEM Data
Get on the map
Get your company on our map so you become attractive to new customers.Login and edit info
Service registration
Make service registrations – from PC/app or or from IT integration with one click. Your customers, get digital access to their cars data, when using your workshop.Guide to manual entry
Guide to integration
Upload a paper service booklet
This ensures that data from the paper service book forwarded is digitally available – If you sell cars, you increases the value of the car by having the full service history.Guide to uploading
Extra benefits
Create the car owner
Give the customer access to the car’s service documentation. This gives the customer connection to the workshop and access to the car’s data digitally (good customer service). The customer is called for future service via SMS (if “upcoming” service is used).Guide to add costumer
Guidance for “upcoming” service
Total documentation
The more data you enter, the greater value of the system you and your customers get. Timing belt, wheel change, insurance damage, undercarriage treatment, AC, oil change etc. – everything can be added. Cars, buses, motorcycles, trailers, caravans, etc. – all with a VIN number can be added. Can be used for both paper and online service books.Use the Trusted Provider logo
Use the logo that shows your customers that you are doing quality work and documenting it digitally. Use the logo on websites, Facebook, marketing etc. Get the logo here>Download the app - Digital Servicebook
Download vores app og få adgang til online booking og nyttige notifikationer direkte på din mobil.
Spend a little, gain a lot
Without Digital Servicebook, it can take around 5-10 minutes to stamp a car. If you have 8 services a day that adds up to over an hour, which then adds up to over 20 hours a month! Try our price calculator and see how quickly your subscription fee starts working for you.
